FAQs


ORDERING

Are your products suitable for vegans?

All of our soy candles are made with 100% soy wax and high grade perfume oils. We don't test on animals and the ingredients we use are also cruelty free. 

We may occasionally stock homewares that use wool or leather but these will be clearly described. 

Where are your candles made?

We make every single candle by hand in our studio in Monamolin, Co. Wexford. The whole process is done by our team of 2.

 

Can I get samples before ordering?

Sadly we don't offer free sample before placing an order but you can visit one of our stockists to smell the candles in person. We also include samples in parcels whenever we can so drop us a note if there's a scent you didn’t order but would like to try.

Are your candles made with essential or perfume oils?

We use perfume oils in our blends. This allows us to get a great range of scents and also makes our candles excellent value for money. We include a list of the ingredients on each product page to help you make the best choice. 

How will my order be presented?

We are proud to use completely plastic free packaging. Your items will be wrapped in recycled paper, sealed with paper tape and placed in a box with starch packing chips. All of our packaging can be recycled, re-used or composted. 

Can my order be sent as a gift?

Absolutely! You can choose to gift box your order by adding the option to your cart before checking out. We will also include a note if you'd like and we never send parcels out with financial information in them. Please note that parcels are often sent in branded cardboard boxes.

DELIVERY

How much is delivery to Ireland?

Delivery to the Ireland starts from just €4 and is calculated on the contents of your basket. We also offer delivery upgrades and free standard shipping when you spend over €50 online. 

Do you deliver internationally?

We are able to deliver the vast majority of our products internationally. Sadly we cannot send reed diffusers outside of Ireland.

International delivery rates are calculated on the weight of your order and will be displayed during checkout. 

I need a parcel tomorrow, can you do that?

If you order before 10 am we offer next working day delivery to Republic of Ireland addresses. Please select that delivery method when placing your order. We also offer An Post Tracked delivery which is often next working day but cannot be guaranteed. 

Who will deliver my parcel?

We use An Post for the vast majority of parcel deliveries. We also use DPD for larger orders and for those who've upgraded to next working day delivery.

How will I know when to expect my parcel?

You will be sent an email when your parcels leaves us. An Post Tracked orders can usually be expected within 1-2 working days and you will be able to check on the status of your delivery via a link in your despatch notification. 

What if I'm not home when my parcel is delivered?

An Post - If you are out when your parcel is delivered your parcel will either be left safe on your property, with a neighbour or taken back to the sorting office if neither of those options is possible. You will be left a card with details to arrange re-delivery or collection from the sorting office. 

What shall I do if I'm having problems with my delivery?

If your delivery isn't going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. You can call us on 087 3342421 or email us at info@woolandwax.ie

My parcel was damaged, what shall I do?

If you've received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what's damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation and what you'd prefer. We request that all damages are reported within 48 hours of delivery. 

Something is missing from my parcel, what shall I do?

We are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you whilst apologising profusely! 

BESPOKE & CORPORATE ENQUIRIES 

Can we bulk buy candles for a corporate event?

We are always happy to discuss bulk orders for corporate events or gifts. Please email us at info@woolandwax.ie with an overview of what you had in mind and we will get back to you with a detailed quote. 

Can I buy candles and have them branded with my own labels?

At this stage we are unable to offer own brand or white label candles. 

Stockist & Supplier Enquiries

Can I become a stockist?

You certainly can! If you feel Wool & Wax would be a good match for your business, we would love to hear from you! For more information please get in touch with us here. There is a minimum order requirement for all wholesale orders.

Stockist applications are reviewed as quickly as possible but this can take up to a week and possibly longer during busy times.

Can I become a supplier?

If you make or sell a product that you feel would be the right fit for us then we'd love to hear from you. Please email us at info@woolandwax.ie and we will be in touch.